They pick a time. You keep working.
Online booking gives your customers a Patcher booking page where they choose a service and an open time and book it themselves. Each service either books instantly or comes in as a request for you to schedule.
Customers see only the times your team is free, and the booking lands on your schedule while you work.
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Patcher gives you a booking page to share.
Customers choose a service. Each one books instantly or comes in as a request.
They pick an open time.
Then they leave a few details.
Confirm, and they’re booked.
It’s already on your schedule. They pick a time. You keep working.
Patcher. Make tomorrow easier to schedule.
From your link to a booked appointment.
Set up your services once. After that, customers book themselves, and you see each booking on your schedule.
- 01
Choose what customers can book
Pick the services that go on your booking page, with their prices and lengths. For each one, decide how customers book: instantly, or as a request you schedule yourself.
- 02
Share your link
Your booking page has its own link, with your logo at the top. Copy it into a text, an email, your website or your social profiles.
- 03
Customers pick a time
They choose a service, a day and an open time, then leave their name, mobile phone and your questions for that service. Nothing is booked until they confirm.
- 04
It’s on your schedule
An instant booking lands on your schedule as soon as the customer confirms, with their details on the appointment. A request waits in Needs attention for you to schedule.
The details.
What you set
- Which services customers can book, and how: instantly or as a request.
- Questions for each service, required or optional.
- How much notice you need (one day to start), how far ahead customers can book (30 days to start, up to 90), and how often start times are offered.
What customers see
- Your logo, your services with their prices and lengths, and only the times your team is free.
- When you go to customers, a step for their address first, and times that account for the drive.
- Once they confirm, a page with their appointment: the service, the time, who it’s with, and where.
What to know
- Customers book only times that fit your team’s hours, blocked time and the service’s length and buffers.
- To change or cancel, customers call or email you. You can send a reschedule link from the appointment.
- Online booking is part of Patcher’s scheduler, so it books into your Patcher schedule.
Questions about online booking
Can I approve bookings before they're confirmed?
Yes, per service. A service set to book an appointment confirms the moment the customer books. A service set to come in as a request books nothing: the request waits in Needs attention, with the customer's details, and you schedule it.
What do customers fill in?
Their name and mobile phone, and an email if they like. You can add questions to each service, like a pet's breed or the age of a water heater, and mark them required. When you go to the customer, they also give the address.
Does it work if we go to our customers?
Yes. Your booking page asks for the address first, and the times it offers account for the drive from your other jobs. If you do both, set it per service.
What do customers get once they book?
A page with their appointment: the service, the price, the time, who it's with, and where. They can also get a confirmation text. To change or cancel, they call or email you.
Can customers book at the last minute, or months out?
You decide. Set how much notice you need (one day to start), how far ahead customers can book (30 days to start, up to 90), and how often start times are offered.
Related features
- Travel-aware scheduling
When you go to customers, suggested times account for the job, the drive, and your team’s availability.
- Cancellation filling
When an appointment cancels, Patcher lines up customers booked later who could move into the opening.
- Appointment scheduling
Book a caller into a time that fits before you hang up.
See Patcher with a sample business.
Try the live demo, no signup required. Online booking is included on every Patcher plan.