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Simple pet grooming scheduling for small shops.

Patcher is simple scheduling software for small pet grooming shops: book grooms by phone or online, rebook regulars every few weeks, keep each pet’s notes on hand and fill cancellations from customers booked later. It’s $29 a month for 1–2 people.

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Groomer brushing a poodle in a bright neighborhood grooming shop.
An example day

A Tuesday at a two-person grooming shop.

A groomer and a bather side by side, grooms and baths back to back. Then Jess’s 10:30 cancels.

Willow Street Grooming · Tuesday

Cancellation filling

Jess’s 10:30 cancelled. Here’s how it got filled.

  1. A customer cancels

    Maple’s owner calls at 7:40: Maple’s sick, so her 10:30 full groom with Jess is off.

    10:30–11:30 with Jess Open

  2. Patcher finds who fits

    Customers booked later who fit the opening, closest fit first.

    • Hank · Westie · breed trim, 60 min

      Booked Friday 10:00 with Jess

      • Same length: 60 minutes
      • Jess is free at 10:30

    • Winnie · Cockapoo · tidy groom, 60 min

      Booked Thursday 1:00 with Jess

      • Same length: 60 minutes
      • Jess is free at 10:30

    • Lulu · Maltese · puppy cut, 45 min

      Booked next Tuesday 9:00 with Jess

      • Shorter: 45 of the 60 minutes
      • Jess is free at 10:30

  3. You approve who gets asked

    You see the list and choose who gets asked: Hank, then Winnie. Lulu stays put this time. Nobody is texted before you approve.

  4. Hank accepts

    Hank’s owner gets one text, sees Friday next to today at 10:30 and taps Accept. Winnie is never texted.

  5. The schedule updates

    Hank’s groom moves to 10:30 with Jess, and his Friday 10:00 opens up for another dog.

    10:30–11:30 with Jess · Hank Filled

    Friday 10:00 with Jess Open for someone else

You stay in control

  • Nothing goes out until you approve.
  • Offers go out one at a time. Unanswered ones close on their own.
  • The customer chooses: the earlier time or theirs.
  • Outreach stops once someone accepts.
  • Pause it anytime with one switch.
  • Customers can reply STOP to opt out.

See how cancellation filling works

A Patcher Connect customer, not the sample shop above

Tennessee Pet Services (mobile grooming, 8 vans) fills cancellations in the scheduler it already uses. In a single 30-day window: 19 appointments recovered, 48 hours of route time recovered, $1,865 in scheduled revenue protected.

See Patcher Connect

How it works

How does Patcher work for pet groomers?

How a small shop runs its book in Patcher, from the first call to the next rebooking.

  1. 01

    Bring your appointment book over

    Add your groomers, services and hours, then your regulars and their upcoming appointments. Rather not type it in? Our free switching help works from your paper book.

  2. 02

    Book a groom by phone or online

    Pick the customer, service and groomer, and Patcher shows times that fit, with no double-booking. Owners can book online too: baths instantly, first full grooms as requests.

  3. 03

    Rebook before they leave

    Set the next groom as a repeating appointment, every 4, 6 or 8 weeks, so regulars stay on the books. Reminder texts go out before each one.

What’s included

Does Patcher do what pet groomers need?

Every plan includes every feature.

Can pet owners book a groom online? Yes
Owners pick a service and a time. Nail trims book instantly; first full grooms come in as requests. How online booking works
Does it remind owners before their appointment? Yes
Reminder texts go out before each appointment, plus confirmations for online bookings.
Can I rebook every 4, 6 or 8 weeks? Yes
Book a repeating appointment at the rhythm each dog’s coat needs.
Can I keep notes on each dog and cat? In notes
Breed, coat and temperament go in the customer notes, and visit notes on each appointment.
Can I see the groomer and the bather side by side? Yes
One calendar with a column for each person, their openings and blocked time like lunch.
Will it stop me double-booking a groomer? Yes
Every time is checked against the day before it saves. If you mean to overlap, Patcher asks first. How booking works
Can a cancelled groom be filled? Yes
Customers booked later are lined up for the opening. You approve, and they’re texted one at a time. How cancellation filling works
Can I check the day from my phone between dogs? Yes
Patcher works in your phone’s browser, with a day view made for a small screen.
Can I switch from a paper appointment book? Yes
Free help organizing your appointment book. Your subscription is priced separately. How switching works
Good fit

Who Patcher suits best.

  • Shops where owners bring pets in, from one groomer to a team of ten.
  • Shops moving off a paper book, a wall calendar or a phone full of texts.
  • Groomers who rebook regulars every few weeks and want a simple schedule.

  • Keeping MoeGo?

    Patcher Connect fills cancellations in the scheduler you already use. See Patcher Connect

  • Coming from paper or another system?

    Setup and switching help is free. We agree what comes over, then handle the transfer. See how switching works

  • More than ten people taking appointments?

    Let’s talk it through first. Book a call

Pricing

How much does Patcher cost for pet groomers?

One price for your team, by how many people take appointments. A groomer and a bather are two people, so most small shops start on the smallest plan.

  • 1–2 people

    $29 /month

    Total for your team

  • 3–6 people

    $79 /month

    Total for your team

  • 7–10 people

    $149 /month

    Total for your team

Every feature. Every plan. Free to try for 14 days.

Monthly billing. Cancel anytime.

See everything every plan includes

Questions pet groomers ask about Patcher

How much does it cost for a groomer and a bather?

Patcher is $29 a month for 1–2 people taking appointments, so a groomer and a bather are on the smallest plan. Larger teams pay by how many people take appointments, and every plan includes every feature. It’s free to try for 14 days.

Is Patcher simple enough if I’ve only ever used a paper book?

Yes. It’s built for small businesses moving off paper: one day view with a column for each person, and a booking takes a customer, a service and a time. Setup walks you through your team and hours, and free switching help is there if you want a hand bringing your book over.

Where do I keep notes on each dog’s coat and temperament?

Keep the pet’s name, breed, coat and temperament in the customer notes, and write what you did and what to watch for on each appointment, like a short clip behind the ears or a muzzle for nails. The next time that pet is booked, the notes are right there.

Can I see a new dog before they book a full groom?

Yes. Set a service to come in as a request, and you schedule it yourself once you’ve heard about the dog. Quick services like baths and nail trims can still book instantly.

If a groom cancels, who gets offered the time?

Customers already booked later whose groom fits it: the same length or shorter, with a groomer who’s free then. You choose who gets asked and in what order. Everyone keeps their current appointment until someone accepts, and an owner who says no simply keeps theirs while the next person you approved is asked.

More for pet groomers

  • Cancellation filling

    Offer a cancelled time to customers booked later, after you approve the lineup.

  • Online booking

    A booking page where customers pick a service and an open time.

  • Appointment scheduling

    Book a caller into a time that fits before you hang up.

  • Mobile pet grooming

    For groomers working out of a van: drive-aware suggested times, gate and hookup notes, and refilled stops.

See Patcher for other businesses

See Patcher with a sample business.

Try the live demo, no signup required, or set up your own day.

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