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Plumbing scheduling software for small service teams.

Patcher is plumbing scheduling software for shops with one to ten plumbers: book calls with the drive already counted, text estimates for bigger jobs and fill cancellations from customers booked later. It’s $29 a month for 1–2 people.

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Plumber inspecting a drain connection beneath a kitchen sink.
An example day

A Thursday at a three-plumber shop.

A water heater swap fills the owner’s morning, leak and drain calls run around town, and the drive between each one is already on the calendar. Then Rafael’s 9:00 cancels.

Fenwick Plumbing · Thursday

The burst line at 12:30 came in by phone at 10:40 and was booked around lunch without overlapping anyone.
Cancellation filling

Rafael’s 9:00 cancelled. Here’s how it got filled.

  1. A customer cancels

    The Delgados call at 7:00: they’re away until next week, so their 9:00 shower valve job with Rafael is off.

    9:00–10:30 with Rafael Open

  2. Patcher finds who fits

    Customers booked later who fit the opening, closest fit first.

    • Beth Corley · Toilet rebuild & shutoffs, 60 min

      Booked Tuesday 8:00 with Rafael

      • Shorter: 60 of the 90 minutes
      • Rafael is free at 9:00
      • 16 min from Helen, 12 to Walt

    • Mark Ellison · Sump pump replace, 75 min

      Booked Monday 1:00 with Rafael

      • Shorter: 75 of the 90 minutes
      • Rafael is free at 9:00
      • 18 min from Helen, 10 to Walt

  3. You approve who gets asked

    You see who’s on the list and choose who gets asked: Beth, then Mark. Beth’s new shutoff valves are already on Rafael’s truck, so she goes first. Nothing is sent before you approve.

  4. Beth Corley accepts

    Beth gets one text, sees Tuesday 8:00 next to today at 9:00 and taps Accept. Mark is never texted.

  5. The schedule updates

    Beth’s toilet rebuild moves to 9:00 with Rafael, and her Tuesday 8:00 opens up for another call.

    9:00–10:30 with Rafael · Beth Corley Filled

    Tuesday 8:00 with Rafael Open for someone else

You stay in control

  • Nothing goes out until you approve.
  • Offers go out one at a time. Unanswered ones close on their own.
  • The customer chooses: the earlier time or theirs.
  • Outreach stops once someone accepts.
  • Pause it anytime with one switch.
  • Customers can reply STOP to opt out.

See how cancellation filling works

How it works

How does Patcher work for plumbers?

From the phone ringing to the truck pulling out, here’s how a small plumbing shop runs its day in Patcher.

  1. 01

    Book the call before you hang up

    Pick the customer, the job and who’s going. Suggested times leave room for the drive from the last call, so nobody gets booked across town with ten minutes to get there.

  2. 02

    Estimate the bigger jobs first

    Text an estimate for a water heater or a repipe with a couple of options. The customer approves online, and you book the approved work for as long as it takes.

  3. 03

    Fit the urgent call in

    A burst line gets the first time that really works. Patcher checks each plumber’s day before it saves, and if you choose to overlap a job, it asks you first.

What’s included

Does Patcher do what plumbers need?

Every plan includes every feature.

Can customers book a plumber online? Yes
Customers pick a service and a time. Drain clears book instantly; leaks and bigger jobs come in as requests. How online booking works
Does it send automatic appointment reminders? Yes
Reminder texts go out before each appointment, plus confirmations for online bookings.
Can I set up recurring appointments? Yes
Book a repeating appointment once and your regulars stay on the schedule.
Can I see every plumber’s day on one screen? Yes
One calendar with a column for each person, their openings and blocked time like lunch.
Can I squeeze in an emergency without double-booking? Yes
Every time is checked against that plumber’s day before it saves. To overlap for an emergency, Patcher asks. How booking works
Can a cancelled service call be filled? Yes
Customers booked later are lined up for the opening. You approve, and they’re texted one at a time. How cancellation filling works
Does it leave time to drive across my service area? Yes
With “we visit customers” on, suggested times leave room for the drive from the last call. How travel-aware scheduling works
Can I check the next call from the truck? Yes
Patcher works in your phone’s browser, with a day view made for a small screen.
Can I switch from paper or the whiteboard? Yes
Free setup and switching help from paper or a whiteboard. Your subscription is priced separately. How switching works
Good fit

Who Patcher suits best.

  • Plumbing shops with one to ten plumbers, owner included.
  • Owners who book calls from the truck between jobs.
  • Shops moving off a whiteboard, a paper book or a shared calendar.

  • Keeping Jobber or Housecall Pro?

    Patcher Connect fills cancellations in the scheduler you already use. See Patcher Connect

  • Coming from paper or another system?

    Setup and switching help is free. We agree what comes over, then handle the transfer. See how switching works

  • More than ten people taking appointments?

    Let’s talk it through first. Book a call

Pricing

How much does Patcher cost for plumbers?

One price for your team, by how many people take appointments. Every plumber who runs calls counts, so a two- to four-plumber shop is on one of the two smaller plans. Office-only staff don’t count.

  • 1–2 people

    $29 /month

    Total for your team

  • 3–6 people

    $79 /month

    Total for your team

  • 7–10 people

    $149 /month

    Total for your team

Every feature. Every plan. Free to try for 14 days.

Monthly billing. Cancel anytime.

See everything every plan includes

Questions plumbers ask about Patcher

How much is it for a shop with three plumbers?

Patcher starts at $29 a month for 1–2 people, and three plumbers who run calls are on the next plan up. The price steps up by how many people take appointments, never by features, so estimates, online booking, travel-aware times and cancellation filling come with every plan. Office staff who never run a call don’t count. Try it free for 14 days.

Can I fit a burst pipe into a full day?

Yes. Search for the next time that works and Patcher suggests openings with the drive from each plumber’s last call counted. Every booking is checked against that plumber’s day before it saves. If you decide a burst pipe is worth overlapping a routine call, Patcher asks before it lets you, so it’s always your decision.

Can I send an estimate before I book a water heater or a repipe?

Yes. Build the estimate from your services, add options like a standard and a high-efficiency water heater, and text the customer a link. They approve or decline online, and once they approve, you book the work for as long as it really takes.

If a service call cancels, who gets offered the time?

Customers already booked later whose job fits: the same length or shorter, with a plumber who’s free then and a drive that works before and after. You choose who gets asked and in what order. Everyone keeps their current appointment until someone accepts, and a customer who says no keeps theirs while the next person you approved is asked.

Can I switch from paper or a field service app I barely use?

Yes, and the switching help is free. From paper or a spreadsheet, we help organize your customers and upcoming calls. From Jobber or Housecall Pro, we bring over the information we agree on and set up your services and team. Keep your current system until you’re ready to switch.

More for plumbers

  • Cancellation filling

    Offer a cancelled time to customers booked later, after you approve the lineup.

  • Travel-aware scheduling

    Suggested times that leave room for the drive when you visit customers.

  • Estimates

    Text an estimate with options and book the approved work.

  • Appointment scheduling

    Book a caller into a time that fits before you hang up.

  • HVAC

    For small heating and cooling companies: tune-up season, all-day installs after an approved estimate, and equipment notes.

  • Electricians

    For small electrical shops: estimates for EV chargers and panels, multi-visit jobs, and gate and access notes.

  • Handyman

    For handymen and small outfits: estimates first, jobs of any length, the drive between small jobs and scope notes.

See Patcher for other businesses

See Patcher with a sample business.

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