Spa scheduling for small studios and estheticians.
Patcher is simple scheduling software for small spas and estheticians: a column for each provider, intake questions when clients book online, consults as requests and cancellations filled from clients booked later. It’s $29 a month for 1–2 people.
Get started Free to try for 14 days.
A Wednesday at a three-provider skin and lash studio.
Facials, lash sets and massages each run their own length, and intake answers arrive with each online booking. Then Ana’s 11:00 signature facial cancels.
Clearwater Skin Studio · Wednesday
Ana: Owner & esthetician · Brianna: Lash & brow artist · Josh: Massage therapist
Kelsey Moore
Signature facial
Dry, retinol nightly. Skip the enzyme peel.
Erin Walsh · Brow wax & tint
Opening
Signature facial cancelled last night.
Lunch
Jordan Hayes · Peel consult
Monica Diaz
Dermaplaning facial
Leah Grant
Bikini & underarm wax
Taylor Brooks
Classic lash full set
First set. Sensitive eyes, patch test passed.
Amber Fox
Lash fill
Lunch
Chloe Park
Lash lift & brow lamination
Hope Ellis
Hybrid lash fill
Rachel Stone
Swedish massage
Greg Lewis
Deep tissue massage
Tight shoulders, desk job. Avoid the left knee.
Sara Kent
Prenatal massage
Kelsey Moore
Signature facial
Dry, retinol nightly. Skip the enzyme peel.
Erin Walsh · Brow wax & tint
Opening
Signature facial cancelled last night.
Lunch
Jordan Hayes · Peel consult
Monica Diaz
Dermaplaning facial
Leah Grant
Bikini & underarm wax
Taylor Brooks
Classic lash full set
First set. Sensitive eyes, patch test passed.
Amber Fox
Lash fill
Lunch
Chloe Park
Lash lift & brow lamination
Hope Ellis
Hybrid lash fill
Rachel Stone
Swedish massage
Greg Lewis
Deep tissue massage
Tight shoulders, desk job. Avoid the left knee.
Sara Kent
Prenatal massage
Ana’s 11:00 facial cancelled. Here’s how it got filled.
-
A customer cancels
Tessa emails last night: a work trip came up, so her 11:00 signature facial with Ana is off. That leaves an hour of Ana’s morning open.
11:00–12:00 with Ana Open
-
Patcher finds who fits
Customers booked later who fit the opening, closest fit first.
-
Nora Blake · Signature facial, 60 min
Booked Friday 2:00 with Ana
- Same length: 60 minutes
- Ana is free at 11:00
-
Jill Ames · Signature facial, 60 min
Booked next Monday 10:00 with Ana
- Same length: 60 minutes
- Ana is free at 11:00
-
-
You approve who gets asked
You see who’s on the list and choose who gets asked: Nora first, then Jill. Nothing is sent before you approve.
-
Nora Blake accepts
Nora gets one text, sees Friday 2:00 next to today at 11:00 and taps Accept. Jill is never texted.
-
The schedule updates
Nora’s signature facial moves to 11:00 with Ana, and Friday 2:00 opens up for another client.
11:00–12:00 with Ana · Nora Blake Filled
Friday 2:00 with Ana Open for someone else
You stay in control
- Nothing goes out until you approve.
- Offers go out one at a time. Unanswered ones close on their own.
- The customer chooses: the earlier time or theirs.
- Outreach stops once someone accepts.
- Pause it anytime with one switch.
- Customers can reply STOP to opt out.
How does Patcher work for spas and estheticians?
Here’s how a small studio runs facials, lashes, waxing and massage from one schedule in Patcher.
- 01
Ask the right questions at booking
Give each service up to 12 intake questions on your booking page: skin concerns and retinol use for facials, allergies and contacts for lashes, pregnancy for massage. The answers arrive with the booking, before the client does.
- 02
Send consult treatments to you first
Set peels, microneedling or anything that needs a consult to come in as a request. You read the intake answers, call or text the client, and schedule it yourself.
- 03
Book the fill before she leaves
Lash fills come due every two or three weeks. Book the next one on the way out, with the same artist, at a time that fits her day.
Does Patcher do what spas and estheticians need?
Every plan includes every feature.
- Can clients book a facial or lash appointment online? Yes
- Clients pick a treatment and a time. Waxing books instantly; peels and consults come in as requests. How online booking works
- Does it send automatic appointment reminders? Yes
- Reminder texts go out before each appointment, plus confirmations for online bookings.
- Can I rebook lash fills every two or three weeks? Yes
- Book a repeating appointment once, and her lash fills stay on the schedule.
- Can I see every provider’s day in one place? Yes
- One calendar with a column for each provider, their openings and blocked time like lunch.
- Will it stop me double-booking a provider? Yes
- Every time is checked against the day before it saves. If you mean to overlap, Patcher asks first. How booking works
- Can a cancelled treatment be filled? Yes
- Customers booked later are lined up for the opening. You approve, and they’re texted one at a time. How cancellation filling works
- Can I check my next client from my phone? Yes
- Patcher works in your phone’s browser, with a day view made for a small screen.
- Can I switch from a paper book or another spa system? Yes
- Setup and switching help is free. Your subscription is priced separately. How switching works
Who Patcher suits best.
- Small spas and esthetics, lash or brow studios with one to ten providers.
- Studios that want intake answers before a client is on the table.
- Estheticians who see new clients for a consult before certain treatments.
-
Coming from paper or another system?
Setup and switching help is free. We agree what comes over, then handle the transfer. See how switching works
-
More than ten people taking appointments?
Let’s talk it through first. Book a call
How much does Patcher cost for spas and estheticians?
One price for your team, by how many people take appointments. Count the providers who take appointments: a solo esthetician or a two-person studio starts on the smallest plan.
-
1–2 people
$29 /month
Total for your team
-
3–6 people
$79 /month
Total for your team
-
7–10 people
$149 /month
Total for your team
Every feature. Every plan. Free to try for 14 days.
Monthly billing. Cancel anytime.
Questions spas and estheticians ask about Patcher
How much is it for a solo esthetician?
Patcher is $29 a month for 1–2 people taking appointments, so a solo esthetician or a studio with a lash artist starts on the smallest plan. You get the booking page, intake questions, client notes and cancellation filling on every plan, and it’s free to try for 14 days.
Can I ask intake questions when clients book online?
Yes. Each service on your booking page can ask up to 12 questions, as short text, a number, a choice or yes/no. Ask about skin concerns and retinol before a facial, contact lenses and allergies before lashes, or pregnancy before a massage, and the answers come in with the booking.
Where do I keep skin and treatment notes?
In the client’s notes. Keep the ongoing details there, like skin type, sensitivities, allergies and products she uses at home. Write what you did on each appointment, such as the peel strength or the lash curl and length, so the next visit picks up where the last one ended.
Does it work for a massage therapist and an esthetician sharing a studio?
Yes. Each provider gets their own column and working hours, and each service carries its own length and buffer, so a 90-minute massage and a 30-minute brow wax sit side by side without colliding. You see every provider’s day at once, at the front desk or on your phone.
If a facial cancels, who gets offered the time?
Clients already booked later for a treatment that fits it: the same length or shorter, with a provider who’s free then. You choose who gets asked and in what order, and nothing is sent before you approve. Everyone keeps her current appointment until someone accepts, and a client who says no keeps hers while the next person you approved is asked.
More for spas and estheticians
- Cancellation filling
Offer a cancelled time to customers booked later, after you approve the lineup.
- Online booking
A booking page where customers pick a service and an open time.
- Customer link
The appointment page your customer opens from a text, and the reschedule link you send.
- Nail salons
For salons with a few techs: set, fill and pedicure lengths with cleanup buffers, client notes and online booking.
- Hair salons
For salons with a few stylists: a column each, true service lengths, formula notes and filled cancellations.
See Patcher with a sample business.
Try the live demo, no signup required, or set up your own day.